Frequently Asked Questions
Ask Us, Eliminate Your Concerns!


Do you perform editing on all types of texts?

We prefer not to accept texts that are written in poor-quality English as our editors will have difficulty understanding their meaning. We are selective regarding the language level of submissions because we do not wish to cause misinterpretations or semantic changes in the manuscript concerned.

What are the options for English language styles you offer for editing/proofreading?

We edit and proofread texts based according to American English or British (UK) English. Our team of editors is comprised of native English speakers from all parts of the world.

I do not want any increase in the word count of my document after editing/proofreading procedure. What should I do?

If your manuscript has a restricted word count you may inform our project managers in your correspondence. They will then inform our editors so that they can work on the document in consideration of this limit.

Do you perform editing/proofreading on specific parts or sections of a study?

No, this approach is not recommended. Editing certain parts of a text will cause inconsistencies in style, tone, and word choice. Only when the entire text is controlled by the same editor can the quality and internal consistency be guaranteed.

I used a specific style, dialect, or another special language in my book. I do not want you to change these by performing automatic writing or grammar checks. Do you pay attention to these points?

Yes, absolutely. We pay attention to these points because we are familiar with all styles, dialects, special formatting types, and other creative elements. If we are unsure about something we will contact the author via e-mail. If there are any points you wish us to leave unedited then please send us an informative e-mail accordingly.

Can you help me improve the presentation of my manuscript?

Certainly. We do far more than merely check your manuscript for spelling mistakes. Indeed, we undertake a number of implementations that improve the overall presentation, quality, and cogency of your text. An editor checks your document for consistency, making suggestions and changes to increase the fluency of your writing—carefully explaining any issues related to word use while also highlighting some improving writing techniques. These practices not only ensure that the quality of your text is significantly improved but furthermore inform and educate the author about how they might improve their future writing.

Do you use any automatic editing programs throughout the editing process?

No, absolutely not. All our work is undertaken by skilled, specialized and experienced individuals.

Do you provide editing/proofreading services for undergraduate theses?

Yes, we do provide these services for undergraduate theses written by undergraduates.

I sent you an MS Word file and it has been edited and returned, however, I cannot see the changes you have made. Is there a reason for this?

This might be because you have disabled the “Track Changes” tool. To see the changes, click on the “Review” tab in MS Word 2016. You will see three dropdown menus in the tracking section. These menus can be seen to the right of the “Track Changes” button. Click on the menu on the top and select “All Markup”, then click on the “Show Markup” menu. Make sure that all options are checked including “Insertions and Deletions”.

In Word 2007/Office XP, click on the “Review” tab. Here you will see three dropdown menus in the tracking section. These menus are placed on the right of “Balloons” button. Click on the menu at the top and select “Final Showing Markup”.

In older/other versions of Word/Office, go to the “Toolbars” menu. Select “Track Changes” and then click on “Show”. Make sure that the “Show” option appears on the screen.

I sent you an MS Word file, and in the returned version all the revised points and suggestions are highlighted in red. How can I include and integrate these changes into my document quickly without having to go through them individually?

When you put your cursor on the changed word and click right, a window will open with the buttons “Accept/Reject Insertion” and “Accept/Reject Deletion”. You can finalize the sentence by accepting or rejecting emendations accordingly.

The Abstract section of my manuscript should not exceed 250 words. Are you able to undertake editing without exceeding this limit?

If you specify a word limit when sending a project, we can ask our editors to take this into account. Nevertheless, it is sometimes impossible to stay within the word limit for a number of reasons related to text, content, and subject area. In these circumstances the text should be shortened by the author before the editing process commences.

Choice of Journal

Do you guarantee publication after performing editing/proofreading services?

Though we are able to guarantee quality, we are unable to confirm publication since the decision to publish a study is at the discretion of the journal concerned. The publication of your study usually depends on the study’s quality, as well as subjective decisions made by journal editors when considering a number of different factors.

What are the rejection rates of journals?

The rejection rates of most peer-reviewed journals range between 30% and 90%. The journals with especially high standards often have a rejection rate around 90%. The journals open-access articles tend to have lower rejection rates.

What are open access journals?

Open access journals are those journals that provide a free and permanent online access to research articles they publish. The purpose of these journals is to “convey research findings in a quick and effective manner” to the entire science community (BioMedCentral, About BMC Section, July 2011).

Even though readers have a free access to the materials published in open access journals, authors usually are required to pay a publication fee so that such journals can afford their publication expenses.

What does “impact factor” mean?

‘Impact factor’ refers to the number of times that a journal’s articles are referenced by other studies within a particular period. For instance, an impact factor of three means that each study in a journal was referenced an average of three times within a certain period. Articles that have been referenced many times indicate that they are a particularly new, interesting, or important research.

‘Impact factor’ is calculated according to several determinants. Kalite Editing Services usually follows the rules published by Journal Citation Reports (JCR) by Thomson Reuters. Most journals have a JCR impact factor of 1–4. Studies published in newer journals tend to have lower impact factors.

Is there a direct relation between a journal’s impact factor and its rejection rate? For instance, will a journal with a low impact factor also have a low rate of rejection?

Journals with high impact factors tend to be more selective. Therefore, these journals have high rates of rejection, though this is not always the case.

Some journals with low impact factors occasionally have lower rejection rates. For instance, new journals aiming to excel in their field may have a relatively selective attitude despite having low impact factors. Conversely, some journals with high impact factors may be less selective. An example for this is the PLOS One journal, which has an impact factor greater than four but a low rejection rate of 30%. The reason for this is that the journal aims to publish a large number of studies.

Are the reviewers responsible for accepting or rejecting studies?

No, journal reviewers do not accept or reject studies. At this point, the decision is made by the editor of the journal. However, reviewers may have a big influence on the decision even though they do not make it. Because the reviewers are the ones that evaluate your study and make suggestions for its being accepted or rejected. The editor of the journal takes these suggestions into consideration in decision-making stage.

Why do the journals ask authors to recommend reviewers?

Journals want to ensure the qualified specialists who are to conduct a comprehensive analysis or a submission are fully informed about the relevant academic study. Authors are likely to know of qualified specialists in their own study area and so they are often asked to provide names to potential reviewers. Most journals give authors the opportunity to eliminate reviewers due to possible conflicts of interest. For instance, an author might be given the chance to eliminate a reviewer if they believe that the reviewer in question will not undertake a fair evaluation of their manuscript.

Who should I recommend as a reviewer for my study?

You can recommend researchers working in the same field so long as they work in a different university. Authors may also recommend faculty members who they have met in conferences, conventions, symposiums or any other academic platform.

We discourage authors from recommending their colleagues, subordinates, and seniors studying in the same area as you, as well as faculty members to whom you are related, since this type of a recommendation will lead to a conflict of interest.

What fees should I pay to the journal?

Every journal has its own pricing policy and operate according to different income models. For instance, most membership-based journals ask authors for a fee to print colored figures and drawings, while they do not ask for any fees at the publication stage of a study. On the other hand, several journals with open-access ask for fees from authors when publishing studies and use these fees to maintain their activities.

Preparing Posters

How can I be sure that I will obtain a high-quality printed material when the graphics are printed?

If images, graphics, diagrams, and institution logos are provided in high-resolution they should appear boldly and clearly in print. If possible, the files provided to us should be in vector file format (e.g., EPS, PDF, XLS) for us to deliver files with the highest resolution possible.

Do I need to send the designed form of my poster?

Sending us a poster that has already been designed helps to reduce the time needed for formatting. We are able to undertake a poster project so long as we have your manuscript, title, figures, and notes.

Project Management

Am I able to speak to the individual editor who will work on my study? There are some points I wish to explain directly.

Unfortunately, we cannot help our editors and clients contact one another during the editing process. If you have any questions to ask or any issues to share, please contact the relevant project manager.

If a manuscript is unfinished, am I able to send you individual sections as they are completed and, if so, are you also able to return the edited manuscript section by section?

There are a number of risks entailed in such a process. First, it is very important for the internal consistency of the manuscript, regarding its terminology and style, it the entire editing procedure is performed by the same editor. If an editing project continues over a longer period and is completed in different pieces, this makes it more difficult to assign editors to that study. Our freelance editors work on academic editing projects, and these editors may not be available all the time, or we might experience a complication or delay in the editing process if files are sent gradually or incrementally (and thus have to be assigned their own individual schedules). Consequently, we strongly dissuade gradual or incremental editing schedules and processes and prefer to receive complete manuscripts.

Can I change the type of the service I receive from you?

Yes, you can change the type of the service you receive if the editor has not yet begun to work on your document. Please contact our project manager if you wish to change from one service to another.

How long will it take until my file is returned?

This depends on the service you have ordered. As part of our editing and proofreading services we inform you of the delivery date of your manuscript after considering a number of different factors (e.g., the volume and subject area of the study, availability of our editors).

Do you accept the documents that have been machine-translated?

We do not accept documents that have been translated by automatic translation programs, and recommend that these documents are translated by professional translators before they are sent to us for editing.

If I make certain changes after you have worked on my document, is the Kalite Editing Services Assurance still valid?

If you have made significant changes to your study (e.g., including new content, rejecting suggested changes), Kalite Editing Services Assurance may not be entirely valid.

If you are uncertain regarding this matter, please contact our project management team at Our team will then make a clear assessment for you.

The size of my document’s file exceeds the attachment limit of my email provider. How do I send you my file?

If the volume of the manuscript exceeds e-mail delivery limit, you can send your manuscript by means of WeTransfer, Google Drive, SendSpace, RapidShare, and other similar transfer websites.

Can I directly communicate with editors throughout the editing process? How do I convey my requests and questions to the editor working on my document?

We allow our editors and clients to communicate with one another only via our project managers. You send your requests and questions to our project managers who will coordinate and relay these messages to the relevant editor.

We will work on the manuscript after you send us the document to be edited. If we have any questions to you or any issue to be fixed, can we ask these to you?

Of course, we are open to your questions, suggestions, and feedback.

Journal Selection Counseling

Why do researchers need assistance when selecting a journal?

The best journal for a manuscript is one that reaches its target group, and that matches both the content and quality of the article. Researchers who choose the correct journal at the beginning are able to publish their studies faster, avoid the demoralizing possibility of rejection and a subsequent revision period that can last for months.

What areas of study are covered by your services?

We have created journal-specific pages that are addressed to journals of all subjects and disciplines.

Do you guarantee that my article will be accepted by one of the journals you have recommended?

Our Journal Recommendation report has been developed to provide useful information about those journals that are most suitable for your article, based on its contents and subject. The Kalite Editing Services is not responsible for determining whether a journal submission is accepted, only the editorial staff of the journal in question can make that decision. Our Journal Recommendation Service is independent from journals, and no direct contact is made between Kalite Editing Services and the journal’s editors about your article in framework of this service. Nevertheless, we can and try to support you as much as possible during the publication process, despite being unable to confirm that your article will be accepted for publication.

Typesetting and Cover Design

Do you provide the printouts of the materials that you design?

No. We only perform the typesetting and design of your academic material.

How long does it take to design a book cover?

The period depends on the length of the book in question, and the number of book covers we are designing at the time. The average design period ranges between three weeks and six weeks for book covers and paperback covers.

Journal Promotion

If we give you the list of e-mails which will be used for the promotion of the journal, can you send mass e-mails to that list?

Yes. We can send mass e-mails to your list other than the e-mail addresses in our database.

Can you send mass e-mails to faculty members in particular countries only?

We can send e-mails in accordance with your preferences.

Our Editors

Who are your editors?

Our editors have either a Master’s, Doctoral, or Medical Doctor degrees from top research universities in the USA, the UK, Canada, and Australia, or else are currently in the process of obtaining these degrees. All of our editors are native English speakers and meet our strict selection criteria.

Our team of editors includes medical doctors, educators, individuals with doctoral and master’s degrees, engineers, and even journal reviewers and previous peer-reviewed journal editors.

Who undertakes the editing/proofreading work on my document?

Our editors are specialists in their chosen research area and have many years of experience in academic research and editing. All our editors are technically competent in their specialist subject and are familiar with the relevant terminology and jargon within their field. Every member of our editing team is a specialist in their research field, which include education, economy, business administration, chemistry, and information technology sectors, etc.

I have a manuscript that is highly specific regarding its subject. How will I know that you will be able to edit this manuscript correctly?

There is nothing that can be substituted for field-specific specialty. Therefore, we assign each manuscript to an editor who is both specialized and technically competent in the relevant study area.

How do you review editor performances?

Kalite Editing Services performs routine quality controls to make sure that all our editors’ work is of a high quality. These controls include comprehensive feedback that highlight any oversights and suggests areas for improvement for future work. With this type of feedback, we offer complete transparency regarding our scoring system and reviewing methods.

Certificate of Editing

What is a Certificate of Editing?

Kalite Editing Services provide you with a certificate confirming that your manuscript has been edited by our company and its editing team. The certificate guarantees that, with the inclusion of all the changes, the English language quality of your study is suitable for peer review.


Do you provide a document formatting service?

Yes, we offer a formatting service, organizing articles/theses according to commonly-preferred formatting styles or the specific academic journals writing styles.

What is the difference between formatting and editing?

With formatting, our specialists do not undertake the language editing procedure (e.g., correction of grammar mistakes, rewriting, and correcting the mistakes in word choice). Instead, they ensure the compliance of your study with the principles and spelling criteria and demands of your target journal. Formatting involves checks on the layout, font, spaces between text sections and lines, as well as quotations and references. This service also involves the formatting of titles, making sure that all necessary sections are included in the manuscript, as well as a check of your manuscript’s cover page. Other points included in the formatting service are word count, figure numbers, enumeration of reference, excess use of notes, and the correct placement of tables and figures.

Does the formatting practice include content organization for figures?

No. The formatting of figures is a separate service.

Your company has formatted my study in the past, however, I now need to send the study to another journal. Are you able to re-format my study for a different journal?

Due to the different spelling and formatting rules among journals, formatting previously formatted manuscript for another journal may require charging you again.

Privacy and Security

My information is confidential and personal. How are you going to ensure security?

All our editors and employees sign a permanent and binding privacy agreements stipulating the sensitivity and privacy of our client’s information and documents. All our data security systems have been awarded an ISO 9001:2008 certificate and all documents submitted to us are managed using a reliable Business Management System. Consequently, only the editors working on your file and the relevant project managers will be able to access your document.

All documents belonging to any single customer are deleted after one year, unless the customer specifically requests that we keep them for future reference. Additionally, our website is very secure and well protected. Kalite Editing Services uses an encryption method that meets or exceeds industry standards (128-bit SSL) for all communication between your computer and our website, during both document uploading and payment.

Paraphrasing and Plagiarism

How will you check my document for plagiarism?

We control your documents for plagiarism using iThenticate and Turnitin programs, both of which are commonly used in the academic community.

Are you able to rewrite highlighted sections in a manuscript so to avoid a particular plagiarism rate according to plagiarism software detection programs?

We are able to paraphrase/rewrite studies as well, and can accept paraphrasing sections of text so long as they are at least a paragraph in length. However, rewriting sentences individually can cause too many semantic shifts and may not always be possible.

Pricing and Payment

How do you calculate the volume of a manuscript?

The word count of any document includes the text, figures, tables, references, footnotes, and mathematical formulas. Unless you want us to exclude certain text or sections from the editing process, we consider the entire manuscript when calculating a price.

Do you consider references, figures, and tables when determining a price?

The service to be undertaken regarding the references section is based on the client’s request. Figures and tables are included in the price. Our editors note and comment on any inconsistencies between text and table values and data. The elimination of this inconsistency facilitates a study’s admission and successful publication. As tables and figures make it easier for the reader to understand the manuscript, we want you to keep the tables and figures in the studies that you send us.

How can I find the word count of my manuscript?

The word count of your manuscript can be seen by clicking on the Word Count button in the “Review” or “Tools” menu in MS Word.

How do you determine your prices?

We calculate our editing and proofreading prices based on word count. You can see the other services we provide on our website’s pricing page.

Do you ever apply discounts?

We apply a variety of discounts to our corporate clients such as publishing houses, journals, universities, and research institutions. We also apply a 5% discount to those document with a word count of 10,000–20,000, and a 10% discount to manuscripts with a word count of more than 20,000 words.

Do you have a minimum order policy?


Can you give an approximate price over the phone?

We always need to see the manuscript in question when quoting a price, and approximate prices given over the phone may be misleading. Consequently, we are able to give a net total price on seeing the manuscript.

Do you reflect VAT and other taxes on your receipt?

No. All prices are included in our receipts without VAT.

When and how can I make a payment?

We demand prepayment. We start working on your document after you send us the proof of payment. A credit card payment can be made using the link provided in the email we send you along with your returned document. You can also make a payment via bank account transfer, the information of which is provided via our website.

I encountered an error message when making a credit card payment. What should I do?

Send a screenshot to of the error message you received when trying to make your payment and informing us of your issue. We shall reply to you as soon as possible. Please do not send us the link to the error message because no operation can be made using such a link.

Can I make the payment on behalf of my friend?

Yes, you can make payment for other individuals. Also, please send the proof of payment to

Am I required to pay any additional fees when making a wire transfer?

In addition to the project total amount, you pay transfer fees. However, please check before making a payment if your bank charges customers any taxes or fees for international transactions.

Is my credit card information safe?

It is not us who asks for this information, but IS BANKASI, our preferred payment channel. This channel is protected by an SSL (Secure Sockets Layer) with 128-bit encryption key, the highest-level commercial protection currently available on the market.


In which formats do you provide transcription files?

Transcription files are provided in Microsoft Word (.doc and .docx), OpenDocument (.odt), Adobe PDF (.pdf) and plain text (.txt) formats.

Are the names of individual speakers provided within transcription?

Yes. We indicate all speakers with their initials (assuming their names are given/available) as Speaker 1, Speaker 2, Speaker 3 etc.

How accurate are the transcribed texts?

Transcribed texts are 98% to 100% accurate. The rate of accuracy may be lower for more challenging texts, such as those with higher levels of background noise and those with speakers with strong non-native accents.

For which languages do you provide transcription services?

We only provide transcription services for English language recordings. However, this includes conversations and all other kinds of speaking

Do you guarantee that the documents will be kept confidential?

Yes, absolutely. All our transcription specialists are professional workers committed to our terms of service. In addition, we take system-based precautions to ensure the safety of your data. In no circumstances do we sell or give your data to third parties.

Why do the difficult texts require more time and effort?

Ambiguous and unclear sections often need to be considered and listened to several times to identify the conversation accurately.

What are the different types of audio issues?

  • Ambient noise (e.g., rustling, line noise, interference)
  • Noisy environments (e.g., streets, bars, restaurants, or other types of background noise)
  • Speakers who are recorded from a distance (e.g., ambiguous, distant voices)
  • Speakers with a strong non-American accent (e.g., British, Australian, Indian, Hispanic, and other non-American speakers)
  • Interruptions in the recording (e.g., poor phone line, gaps in the audio)
  • Disturbing sounds (e.g., audible typing on keyboard, rustling, sound of wind, sounds of breathing)
  • Incidences of deterioration (e.g., deterioration of volume, high voices, sound cuts)
  • Speakers who cannot be understood (e.g., mumbling, changes in volume, frequent overlapping of voices)
  • Echoes (e.g., reverberation, the same sound can be heard twice)
  • Quality (e.g., low sample/bit rate, poor conference line, recorded off speakers)
  • Diction (e.g., poor pronunciation, speaking fast, unnatural pronunciation)
  • Deep voices (e.g., hidden or blocked microphone, old recordings.

Other Issues

I live in another country. Can I still use your services?

Absolutely. Kalite Editing Services is a global company that provides professional support to all countries and nationalities.

Can you write an article for me within my area of academic research?

No, this service is not provided. At Kalite Editing Services, we do not believe that it is ethical to write academic studies for another individual.

Can you write my thesis or scientific review if I provide you with all my research notes?

No, unfortunately we do not offer this service either. We can check your manuscript regarding language use before you send it to the referees, however, we shall need to see a completed draft of your manuscript to do so.

I’m concerned about copyrighting my work. Can other individuals claim copyright of my work or access unpublished drafts of my work?

Absolutely not. Neither Kalite Editing Services as a corporate entity, nor the employees of the organization can make a claim related to your copyrights. Additionally, we do not demand any shares or earnings other than the fees we charge for the services provided.

What are your working hours?

Our working hours are 09:00–19:00 (GMT+3) from Monday to Friday. We also provide continuous communication support via e-mail at weekends, official holidays, and outside working hours.

I want to acknowledge Kalite Editing Services in my study. How can I do this?

Many customers ask if they can acknowledge our company in their study in return for the editing support we have provided. Authors should acknowledge any editing support provided based on primary publishing principles such as the International Committee of Medical Journal Editors’ (ICMJE’s) principles. This acknowledgment also informs journal referees that the English manuscript of the study in question has been evaluated precisely, and that it meets the required standards for publication.

If you wish to acknowledge us for the editing support provided, please add this sentence to your manuscript’s Acknowledgment section: “We are thankful to Kalite Editing Services [] for editing and reviewing the English manuscript of this study.”

Customer Service

I wish to ask you some specific or further questions, how may I do this?

Questions can be put our live support team during normal working hours, or you may ask specific questions by sending an e-mail to A customer representative will reply within an hour. If you would like to speak directly to our customer representative, please call the number +49 163 448 42 68.

Do you have a question?

You can contact our project managers for any questions.